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Placing order:
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1.Upon confirming the order, the sales person from isnoopyu.com will contact the customer for payment or arrange for COD.
2. After payment, usually the goods will be delivered to the customer within 7 to 9 days, any delay will be notified by email.
3.If the customer has not received the goods in the specified time frame, please contact our customer service at (+65) 82434101.
4.Currently this shop is meant to serve customers from South East Asia primarily, but we do not want to deprive anyone else from owning the cool stuff. If you are from outside the specified countries, please contact us at [email protected] for shipping arrangement.
Shipping:
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1. We will choose the best shipping method (taking time, safety and price into consideration) according to its best knowledge; else customers can specify their shipment method which will be quoted on case by case basis.
2. We will keep a copy of shipping record (receipt or picture of the parcel) for verification purpose. The shipping number will be given to customers for parcel tracing.
3. Overseas (outside of Singapore) shipment is advised to purchase insurance seperately through isnoopyu.com, OR;
4. Any losses or damage done during the shipping will not be responsible by isnoopyu.com, customers should seek damages from the shipping company.
Product Quality:
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1.We source products from reliable supplier and it is our policy to review the product before it is up for sale.
2.We will ensure the quality of every unit we send out to custom.
3.Since the products are sourced from suppliers which are ouside Singapore most of the time for the best deal possible, the warranty is not covered by us, it is covered by the respective suppliers. However we will be helping our customer to return the product for repair or exchange (shipping cost born by customers).
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